Refund policy

RETURN & REFUND POLICY

Swedenborg Foundation Bookstore (bookshop.swedenborg.com)

We want you to be satisfied with your purchase. If you are not happy with an item, you may return it under the conditions described below.

Return Window

You have 30 days from the date of delivery to initiate a return and receive a refund for eligible items. Items received after the 30-day window are not eligible for a refund.

Refund Eligible Items

Physical books in original, unused condition with no writing, highlighting, or damage beyond what was present at the time of shipping. Items must be returned in their original packaging when possible.

Non-Returnable Items

The following items cannot be returned or refunded:

Digital products (ebooks, PDFs, audiobooks) that have been downloaded or accessed, except in cases of technical error such as a corrupted file or incorrect product delivered. If you experience a technical issue with a digital purchase, contact us and we will work with you to resolve it.
Gift cards.
Items marked as final sale at the time of purchase.

How to Request a Return

Email orders@swedenborg.com with your order number and the reason for the return. We will respond with return instructions within 2 business days.

Return Shipping

Who pays return shipping? We will pay for the return shipping of defective or incorrect items. However, the customer is responsible for return shipping costs if the return is for any other reason.
Ship returns to:

Gasch Printing

1780 Crossroads Dr

Odenton, MD 21113

Refund Processing

Once we receive and inspect the returned item, we will process your refund to the original payment method within 5 to 10 business days. Shipping charges from the original order are non-refundable unless the return is due to our error (wrong item shipped, defective product).

Damaged or Defective Items

If your order arrives damaged or you received the wrong item, contact orders@swedenborg.com within 7 days of delivery. Include photos of the damage or incorrect item. We will send a replacement or issue a full refund including original shipping charges.

Exchanges

We do not process direct exchanges. To receive a different item, return the original for a refund and place a new order.

Late or Missing Refunds

If you have not received your refund within 10 business days of our confirmation email, check with your bank or credit card company, as processing times vary. If the issue persists, contact orders@swedenborg.com.